You can request to return goods you have purchased on argitaluk.com up to 14 days after receiving order. Once your return request has been confirmed you can send your items back to us at the following address:

Argital UK
54 Reservoir Road,
Birmingham
B29 6TF

All returns must be in perfect condition, and come with their original packaging. We are unable to accept returns on items that are damaged, or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.


 

Refunds

When we receive and accept your return we will refund the credit card that was used for payment on your original order.

Refunds will normally show on your records within 72 hours of being processed however, the speed of this processing is beyond Argital UK's control and unfortunately some card issuers may take up to 10 days to reallocate your funds.

Once your return has been accepted you will receive a return confirmation email.


 

Exchanges

If you wish to exchange an item, you will need to return the item you no longer wish to keep and your own cost and place a new order.


 

Changes

Our dispatch team do their best to make sure that goods are packed and despatched as soon as an order is placed so there’s no delay in orders arriving at their destination. Because of this we are unable to make any changes to an order once it has been placed. If you do wish to make a modification to an order you will need to follow our returns process.


 

Cancelling an order

Customers within the UK have the right to cancel the contract for purchase with Argital UK at any time by the end of the fourteenth day of the day after the day on which the customer receives or collects the goods (this is also called the 'cooling off period').

To cancel your contract within the cooling off period, you must notify us in writing by email, post or fax before the expiry of the cooling off period. Please then package the relevant goods securely and send them to us by the end of the fourteenth day after the day on which you cancelled your contract. All returns must be in perfect condition and with their original packaging (that’s because the packaging is considered part of the product).

Please note that you will have to take responsibility for the costs of returning the items to us. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

If we receive notice of your cancellation of the order within the cooling off period, we will refund the purchase price for that item together with the item's normal postage charge.

Cancellation outside of the cooling off period: If you wish to cancel the contract of purchase after the expiry of the cooling off period, this will be dealt with as a Return.